Terms of Sale


For the business relationship between Sarah von Rickenbach, Feldweg 21, 6415 Arth, Switzerland and the customer, the following General Terms and Conditions apply exclusively in their version valid at the time of the order. The General Terms and Conditions can be viewed at https://www.sarahvonrickenbach.ch/agb. Deviating terms and conditions of the customer shall not be recognized unless Sarah von Rickenbach expressly agrees to their validity in writing. The General Terms and Conditions (hereinafter referred to as “GTC” or “GTC – Online Shop”) shall apply to all legal transactions concluded via the online store https://www.sarahvonrickenbach.ch/shop (hereinafter referred to as “Online Shop”). This online store is run by the sole proprietorship Sarah von Rickenbach.

For questions and complaints please send an email to mail@sarahvonrickenbach.ch.


Offer and service

The products and prices in the online store are valid as an offer. The offer is valid as long as the product can be found in the online store and is in stock.


Products, prices and payment methods

Sarah von Rickenbach is free to set the prices and change them at any time. When ordering, the price published on the website is authoritative. If prices have been published in error, Sarah von Rickenbach reserves the right to notify the buyer before shipment to agree on a price correction or to cancel the order. Prices are quoted in CHF by default.

Shipping and packaging costs are calculated and shown separately from the offer price. Any COD incurred by the selected logistics partner shall be borne entirely by the customer. The payment methods listed on the “Checkout” page are available.

In the case of deliveries to countries outside of Switzerland, further costs may be incurred in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside Switzerland, but the customer makes the payment from a country outside Switzerland.


Information provided

Sarah von Rickenbach makes every effort to keep the published data in the online store up to date and correct. However, due to production / delivery bottlenecks and sales, there may be delays in delivery. Therefore, all information regarding availability and delivery time is without guarantee and may change at any time. Sarah von Rickenbach will contact the customer in case of an extraordinary delay in delivery and the customer has the right to cancel the order if necessary. Sarah von Rickenbach does not guarantee the accuracy or timeliness of information provided by other manufacturers, even if it has been carefully researched.


Conclusion of contract

The purchase contract is concluded by sending (online) the order and the acceptance by Sarah von Rickenbach. Prerequisite for a valid purchase contract is the complete and truthful completion of the order form provided on the Internet and the acceptance of these General Terms and Conditions (GTC).

Sarah von Rickenbach confirms the receipt of the order with an automatically generated order confirmation email. Be aware that this e-mail may in exceptional cases end up in the spam folder. This only indicates to the customer that the order has been received and that the purchase contract has been concluded under the condition that delivery is possible and the price is correct.



Products marked as “available” are normally shipped within 0 – 3 working days from the time the order is received between Monday and Friday. On Saturdays and Sundays there is basically no shipping. If a product is out of stock or incorrectly marked as “available”, the customer will be notified by email and a new provisional delivery date will be agreed. Sarah von Rickenbach will make every effort to ensure a quick subsequent delivery and will ship backordered goods without additional shipping costs.

If an item is no longer available at all and can also no longer be procured or produced by Sarah von Rickenbach, Sarah von Rickenbach may withdraw from the contract, but must fully reimburse the customer for any payments already made for the product in question.

If Sarah von Rickenbach is not able to provide or ship the items within 30 calendar days from receipt of the order, the customer has the right to withdraw from the contract. Payments already made by the buyer to Sarah von Rickenbach for the product in question will be refunded in full. There are no further claims against Sarah von Rickenbach.



Delivery of goods is made by shipping to the delivery address specified by the customer, unless otherwise agreed. In the processing of the transaction, the delivery address specified in the order processing of the seller is decisive.

If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. If additional shipping costs are incurred due to an incorrect delivery address or incorrect address data, these costs shall be borne in full by the purchaser.

Self-collection is not possible for logistical reasons.

Unless otherwise agreed, Sarah von Rickenbach sends national and international orders by Swiss Post. The terms, information and delivery times of the Swiss Post apply (available at https://www.sarahvonrickenbach/versandinformationen/).


Additional provisions delivery

If the Customer does not accept the goods delivered by the supplier within the agreed or stated delivery periods, Sarah von Rickenbach may withdraw from the contract, cancel the order and charge the customer a handling fee of 15%, but at least CHF 30. Fees incurred in the context of the order to third parties (payment processors) will not be refunded.


Testing obligation

The delivered products are to be checked by the buyer immediately after acceptance for completeness, correctness and delivery damage. If there is a defect, Sarah von Rickenbach must be notified within 14 calendar days and the product must be in its original condition in order to be taken back.


Defects and damages

There is no warranty claim for damage caused by improper handling or for defects that are due to external influences. This could be, for example, moisture damage or damage due to careless handling.
If a product shows damage upon receipt of the goods, this must be proven by the customer. For example, by a photo on which the damage is visible. In this case, Sarah von Rickenbach can replace the service with a replacement of the product.


Liability and disclaimer

Sarah von Rickenbach is only liable for damages and defects which are listed under the section of the same name. Any further liability is excluded, in particular liability for damages that have not occurred to the products themselves. This can be indirect and consequential damages such as loss of profit, unrealized savings, or damages from delay in delivery. Furthermore, Sarah von Rickenbach is not liable for damages caused by improper storage.



The invoice for the goods is to be paid in the currency specified therein and immediately at or after sending the order. The following means of payment are accepted in the online store: Credit cards via payment platform Stripe (Mastercard, Visa, American Express), PayPal transfers, TWINT (only in CHF) and prepayment.



Sarah von Rickenbach only collects personal data that is necessary for the conclusion of the contract. These will not be processed without the separate consent of the buyer. The data will only be disclosed to third parties if this is necessary for the processing of the order. This concerns the logistics partner (e.g. post, DHL, etc.) in the case of a home delivery and the credit institution (e.g. Stripe, etc.) in the case of payment processing.

You can find detailed information in our Datenschutzerklärung.


Application of law and jurisdiction

The relationship between Sarah von Rickenbach and the customer is governed exclusively by Swiss law. The place of jurisdiction is Schwyz, Canton Schwyz, Switzerland.


Version GTC – Online Shop: December 1, 2021